We have the typical start-up problem: we're in the process of building things up, there's always more to be done and we can never say we’re finished. This quietly leads to an excessive burden – for all employees. That's why it's tremendously important to set the right priorities. We, as the management team, try to lead by example and help our employees do the same. We all need to learn to say no sometimes.

Some of our employees have had injuries too. A cut maybe, nothing too serious – but all the same. That's why I’m keen on good processes, orderliness and cleanliness. We’re not allowed to simply set crates of beverages down in corridors or leave knives lying around: colleagues are less attentive when under stress and this is when accidents happen.

As the owner, I have to make sure all staff are given the ‘right’ workload. I have to share jobs out properly, help employees get organised, or even be prepared to reduce someone's workload from time to time.

We are a motivated and innovative team and enjoy the work we do. I feel it's essential, as the boss, to offer a sympathetic ear to any problems my employees may be having. Disagreements are tackled together and resolved as quickly as possible. We try to implement employees’ innovative ideas and projects, even if this doesn’t appear financially appealing at first sight. We can also decide our own working hours and holiday preferences can be accommodated in most cases. Little extras, like a basket of fresh fruit, are provided to help the team enjoy a healthy diet.

Architects swapped drawing boards for computers a long time ago. But the digitalisation of communication presents a new challenge which we have been keen to actively manage. One of our colleagues worked with external specialists to set up the processes, and all employees were given training. We want to take advantage of digital tools to help us work together more efficiently – and not to create more stress.

My employees have also had accidents at work or been absent due to illness. On those occasions, I had to quickly rearrange things, but other employees have always been able to step in – luckily, because it's hard to find temporary staff.