A fully loaded cargo bike handles differently from a conventional bicycle. That is why we allow enough time to train new staff so that they can ride safely in traffic from the outset. For example, they first take the unfamiliar vehicle for a test ride. From the very first ride, we all wear a certified cycling helmet, cycling shorts and closed-toe shoes as a matter of course. We also take seasonal conditions into account. In summer, for example, our equipment includes sunscreen, a full water bottle and our cap worn under the helmet for sun protection.
To reduce the initial pressure, we assign new team members easier jobs without tight deadlines. They should be able to load and ride their bike without rushing. We also make sure that experienced couriers can be reached immediately and at any time during their first assignments. Knowing that they are not entirely on their own reduces the stress experienced by newcomers.

In our day-to-day work, intense time pressure is the greatest risk factor for road safety and our health. To reduce it, a second person remains on standby while the first person works their shift. As soon as the volume of orders becomes too high, the first person can quickly ask for support and complete the orders together with the second person.

With growing experience, you also learn to judge more effectively what matters at that moment and what can wait. Concentrating on the road is always the highest priority, even in stressful situations. We therefore let the phone ring while riding and call back as soon as possible.

Our team knows how to minimise physical strain: lift loads using the legs while keeping the back straight, and do short stretching exercises before the shift begins. We use our trolley to move heavy goods as close to the bike as possible. This allows us to avoid strenuous carrying wherever possible and to protect our backs. Fortunately, our customers are very helpful when their deliveries are unloaded. It really is worth simply asking for help instead of overexerting yourself.

The equipment, as well as the body, must withstand heavy loads, which is why regular brake maintenance is particularly important for safety. Before setting off, we also perform a quick three-point check. We make sure that the load is properly secured, the handlebars are firmly tightened and the brakes are working. This brief check before departure helps prevent dangerous situations on the cargo bike.

At regular check-ins, everyone can speak openly about what is causing them difficulty. As a team, we support one another, so someone can also swap a shift for personal reasons. This prevents the work from becoming overwhelming, even during stressful periods in our lives. After all, we all want to keep zipping safely and healthily through Bern for a long time to come.